شروط الخدمة

These Terms of Service (the "Agreement") govern your access to and use of the SARP platform (the "Service") operated by SARP (the "Provider"). By creating an account, subscribing to the Service, or otherwise using the platform, you (the "Customer") agree to be bound by this Agreement. If you do not agree, do not use the Service.

"Platform" means the SARP software-as-a-service product accessible at sarp-sa.net and all associated subdomains. "Customer" means the licensed real estate agency subscribing to the Service. "Authorized Users" means the Customer's owners, managers, agents, and staff who access the Platform under the Customer's account. "REGA" refers to the General Real Estate Authority of the Kingdom of Saudi Arabia.

The Customer warrants that it is a real estate office duly licensed by REGA under a valid broker license, and that all information provided during onboarding - including REGA license number, Commercial Registration (CR), and VAT number - is accurate and current. The Customer shall promptly notify the Provider of any change in its regulatory status that affects its entitlement to use the Service.

Subject to payment of applicable subscription fees and compliance with this Agreement, the Provider grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Platform during the subscription period, solely for the Customer's internal business operations. All rights not expressly granted are reserved by the Provider.

The Customer agrees to:

• Use the Platform only for lawful purposes consistent with Saudi laws and REGA regulations.
• Maintain the confidentiality of user credentials and notify the Provider of any unauthorized access.
• Ensure that Authorized Users are trained on data protection and acceptable use.
• Not attempt to reverse engineer, decompile, or extract source code from the Platform.
• Not use the Platform to transmit malware, viruses, or harmful content.
• Not resell, sublicense, or offer the Platform as a service to any third party.
• Process personal data of clients only under lawful basis as required by Saudi Personal Data Protection Law.

The Customer retains full ownership of all data it uploads, inputs, or generates on the Platform ("Customer Data"). The Provider stores Customer Data within a dedicated, isolated tenant workspace and does not share Customer Data across tenants. The Provider accesses Customer Data only to operate, maintain, and support the Service, or when required by Saudi law or a competent authority.

Subscription fees are billed in advance in Saudi Riyals (SAR), exclusive of Value Added Tax (VAT) which is added at the rate prescribed by ZATCA. Payment is processed through Moyasar, a payment service provider licensed by the Saudi Central Bank (SAMA). Tax invoices are issued in compliance with ZATCA's e-invoicing regulations. Non-payment may result in suspension or termination of the Service after written notice.

All intellectual property rights in the Platform - including software, code, design, trademarks, and documentation - are the exclusive property of the Provider. This Agreement does not transfer any intellectual property rights to the Customer. Any infringement shall be pursued under the Saudi Copyright Law and Trademark Law.

Each party agrees to maintain the confidentiality of non-public information disclosed by the other, including business data, pricing, and technical details. Confidential information shall not be disclosed to any third party except as required by Saudi law or with the prior written consent of the disclosing party. This obligation survives termination of the Agreement.

The Provider commits to commercially reasonable efforts to make the Platform available 99.5% of the time, excluding scheduled maintenance windows (announced at least 48 hours in advance) and events beyond the Provider's control. Technical support is available via email during business hours (Sunday–Thursday, 9:00 AM – 6:00 PM Riyadh time).

The Platform is provided "as is" without warranty of any kind, whether express or implied. The Provider does not warrant that the Service will be uninterrupted or error-free. The Provider disclaims all implied warranties including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by Saudi law.

The total cumulative liability of the Provider under this Agreement shall not exceed the total subscription fees paid by the Customer in the twelve (12) months preceding the claim. The Provider shall not be liable for indirect, incidental, special, or consequential damages, including lost profits or business interruption, even if advised of the possibility of such damages.

This Agreement remains in force for the duration of the paid subscription period and renews automatically unless cancelled. Either party may terminate for material breach after thirty (30) days' written notice to cure. Upon termination, the Customer may export Customer Data within thirty (30) days; thereafter, the Provider may delete Customer Data, except where retention is required by Saudi law (e.g. ZATCA tax records for six years).

This Agreement is governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, including without limitation the Personal Data Protection Law, the E-Commerce Law, the Anti-Cyber Crime Law, the VAT Law, and all REGA regulations. Any dispute arising from this Agreement shall first be addressed through good-faith negotiation; failing resolution, disputes shall be referred to the Commercial Courts of Riyadh.

Neither party shall be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including natural disasters, government actions, network outages, or acts of war. The affected party shall promptly notify the other and take reasonable steps to mitigate impact.

The Provider may amend this Agreement upon thirty (30) days' written notice to the Customer. Continued use of the Service after the notice period constitutes acceptance of the amended terms. Material changes that reduce Customer rights require Customer's express consent.

Questions about this Agreement should be directed to legal@sarp-sa.net.