شروط الخدمة

1. Agreement to Terms

باستخدام سارب، فإنك توافق على هذه الشروط والأحكام. SARP is a B2B SaaS platform sold to licensed Saudi real estate agencies. These Terms govern the relationship between SARP (the vendor), your agency (the customer organization), and your agency's end-users (managers, agents, staff). If you do not agree with any part of these terms, please do not use our platform.

2. Scope of Service

SARP provides a private, tenant-scoped workspace for licensed real estate agencies to manage their request pipeline, match supply to demand, conduct follow-ups, and maintain REGA-compliant document records. Each licensed agency receives a dedicated subdomain and isolated database.

3. Eligible Users

You represent that your organization is a licensed real estate agency operating under valid Saudi regulatory authority (REGA). Use of SARP is restricted to authorized representatives of your licensed agency. Consumer-facing portals (buy, sell, rent) may be accessible on tenant subdomains only.

4. Use License

SARP grants your licensed agency a limited, revocable, non-exclusive license to use the platform during the subscription period. You may not:

• Reverse engineer, decompile, or attempt to derive source code
• Remove or alter copyright or proprietary notices
• Sublicense, rent, lease, or loan the platform
• Use the platform for competing service offerings
• Share your tenant credentials with unauthorized external parties

5. Tenant Data Isolation & Security

Each licensed agency operates on a fully isolated database and subdomain. Your agency's request data, property listings, documents, and user records are not accessible to other agencies. SARP maintains administrative access for platform maintenance and support only, subject to data protection agreements.

6. Compliance & Regulatory Requirements

You agree that your agency maintains current REGA licensing and all other required Saudi regulatory approvals. SARP provides document vault and workflow features to support compliance, but your agency remains solely responsible for meeting all REGA and local requirements.

7. Disclaimer of Warranties

The SARP platform is provided on an "as is" basis. SARP makes no warranties, expressed or implied, regarding uninterrupted service, error-free operation, or fitness for a particular purpose. SARP disclaims all implied warranties of merchantability and fitness.

8. Limitations of Liability

In no event shall SARP's total liability exceed the fees paid by your agency in the 12 months preceding the claim. SARP shall not be liable for indirect, incidental, consequential, or punitive damages, including lost profit or business interruption.

9. Your Responsibilities

Your agency agrees to:

• Provide accurate and truthful information during signup and onboarding
• Maintain secure credentials and notify SARP of any unauthorized access
• Not engage in unlawful, fraudulent, or misleading activities
• Respect the privacy and rights of your clients and staff
• Not transmit viruses, malware, or harmful code through the platform
• Comply with all Saudi laws and REGA regulations

10. Changes & Termination

SARP may revise these terms at any time with 30 days' notice. Continued use of the platform following notice constitutes acceptance of revised terms. SARP may terminate your subscription if your agency's regulatory status changes or if terms are materially breached.

11. Governing Law

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be resolved in the courts of Riyadh.

12. Contact Information

For questions about these Terms, contact: